PRIVACY POLICY

Effective Date: February 25, 2026

1. Introduction

Welcome to Cotton Candy Interiors (cottoncandyinteriors.co.uk). We value your privacy and are committed to protecting your personal data. This policy outlines how we collect, use, and safeguard your information when you visit our site or make a purchase.

2. Information We Collect

When you shop with us, we collect the "Personal Information" necessary to fulfill your order. This includes:

  • Order Information: Name, billing address, shipping address, payment information (processed via encrypted third-party gateways), email address, and phone number.

  • Device Information: IP address, browser type, time zone, and how you interact with our site (via Squarespace cookies).

3. How We Use Your Data

We use your information to provide our services, which includes:

  • Fulfilling Orders: Processing payments, arranging shipping, and providing invoices/order confirmations.

  • Communication: Responding to your inquiries or sending updates about your order.

  • Marketing: If you opt-in, we may send you newsletters or promotional offers about our latest interior collections.

  • Site OptimiSation: Screening for potential risk or fraud and improving our website experience.

4. Sharing Your Personal Information

We share your Personal Information with third parties who help us operate our store:

  • Squarespace: Our hosting and e-commerce platform.

  • Payment Processors: We use Stripe & PayPal to handle secure transactions; we do not store your full credit card details on our servers.

  • Shipping Providers: To deliver your interior goods to your doorstep.

  • Compliance: We may share information to comply with applicable laws and regulations (e.g., tax reporting).

5. Cookies

Our website uses cookies to help our store function effectively and to understand how you use the site. You can control cookie settings through your browser, though disabling them may affect your shopping experience.

6. Your Rights (UK GDPR)

As a UK resident, you have the right to:

  • Access the personal information we hold about you.

  • Correct or update your information.

  • Delete your data (the "Right to be Forgotten").

  • Object to certain processing (like direct marketing).

7. Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

8. Contact Us

For more information about our privacy practices, or if you have questions, please contact us at: Email: Clare@cottoncandyinteriors.co.uk.